1. Introduction
Welcome to Xylon Storm Quivar Hotel. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
Our Commitment: We adhere to all Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
Personal Information
- Name, email address, phone number
- Billing and payment information
- Government-issued ID for registration
- Stay preferences and special requests
- Loyalty program information
Automatically Collected Information
- IP address and device information
- Website usage data and cookies
- Location data (with permission)
- Security camera footage in public areas
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Process reservations and check-ins
- Provide hotel services and amenities
- Handle billing and payments
- Fulfill special requests
Communication & Marketing
- Send booking confirmations
- Provide customer support
- Send promotional offers (with consent)
- Loyalty program benefits
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third-party companies that help us operate our business (payment processors, cleaning services, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Emergency Situations: To protect the safety of our guests and staff
5. Data Security
We implement appropriate security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits
- Access controls and authentication
Physical Safeguards
- Locked filing cabinets
- Restricted access areas
- Security cameras
- Staff training programs
6. Your Privacy Rights
Under Canadian privacy law, you have the following rights:
- Access: Request copies of your personal information
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Withdrawal: Withdraw consent for marketing communications
- Complaint: File complaints with privacy authorities
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
8. Data Retention
We retain your personal information only as long as necessary:
- Guest Records: 7 years after your last stay (for tax and legal purposes)
- Payment Information: As required by payment card industry standards
- Marketing Data: Until you unsubscribe or withdraw consent
- Security Footage: 30-90 days unless required for investigations
9. Updates to This Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For material changes, we will provide additional notice
- Your continued use of our services constitutes acceptance
Quick Navigation
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Information
- 4. Information Sharing
- 5. Data Security
- 6. Your Rights
- 7. Cookies
- 8. Data Retention
- 9. Updates
Privacy Officer
privacy@xylonstormquivar.info
+1 (604) 555-0147
Available Monday-Friday, 9 AM - 5 PM PST
